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Returns & Exchanges

We want you to be totally satisfied with your purchase. If for some reason you’re not happy with something you have bought from us, please refer to our Returns & Exchanges Policy below:

WRONGLY SUPPLIED
If you receive an order that has been incorrectly supplied (wrong item, wrong size, wrong colour etc), please send an email to: customer service who will arrange to have the error corrected as quickly as possible.

NOTE: If you are sent an incorrect item, it must be returned in exactly the same condition as you received it, with all packaging unopened and garment tags still attached.

FAULTY ITEMS

We try our best to check all products for faults prior to despatch, however if you discover that a product is faulty, we will repair, replace or refund that item at our choice:

  • Where we choose to repair the item, Little Gecko may arrange repairs via a third party, or may provide a partial refund to you sufficient for you to have the repair performed locally.
  • Where we choose to replace the item, we will ship the replacement to you free of charge using our standard delivery method. Where stock is not available or at our sole discretion, we will give you a full refund of the purchase price for that item, including freight charges if the faulty item was the only item on the original order.
If you receive a faulty item, please report it to us within 7 days by sending an email to: customer service
On your email please include the following:
  • At least one photograph the faulty item, clearly highlighting the fault;
  • The order/invoice number this item was delivered on;
  • You can see a list of your orders by logging into our website and going to 'My Account' ; and
  • Your preferred contact details.
Note: In certain situations you may also be asked to destroy the faulty item (such as cutting it into pieces) and to provide additional photographic evidence of this.

CHANGE OF MIND OR INCORRECT SIZE
We do not provide refunds if you change your mind or purchase the incorrect size. However, most purchased items can exchanged for an alternative product or returned for a store credit. Please see the corresponding sections below for more information.

EXCHANGING ITEMS
Items purchased online from Little Gecko can be exchanged for an alternative product – subject to the following conditions:
  • Returned items must be received by Little Gecko within 14 days of purchase.
  • Returned items must be unused, unwashed and have all original labels/tags attached.
  • We do not accept returns on swimwear, underwear, socks, opened bedding or jewellery for hygiene reasons; electronic items or items that require the use of batteries; or items purchased under the ‘SALE’ or 'LAST ONE DEALS' categories.
  • You are required to pay all costs associated with returning the items to Little Gecko and Little Gecko is also not liable for any loss or damage to the item during transit.
  • Purchase of corresponding replacement items must be completed prior to returning the original items to us. Items returned without a corresponding purchase of replacement items will be processed as a return for store credit (see next section), and a store credit will be issued in lieu of a refund.
  • Refunds will be provided via the same payment method as the original transaction.
  • Refunds are for the value of the exchanged items only. No refund will be given for the original freight costs.
  • As we may incur irrecoverable costs in relation to a transaction (such as but not limited to, merchant fees), we reserve the right to reduce the total amount refunded by $10.
If you wish to exchange an item, please follow this process:
  1. Place a new order for the replacement items via the Little Gecko website.
  2. Email customer service with the reason for your exchange, the item you wish to exchange and with the order/invoice number for both your original order (where you purchased the item being returned) and your new order (where you purchased the replacement item from step 1 above).
    You can see a list of your orders by logging into our website and going to 'My Account' 
  3. Post your items AND a printout of the above email to: Little Gecko – PO Box 111, Joondalup DC, WA 6919
  4. After inspecting your returned items, we will email you with the details of your refund.

RETURNING ITEMS FOR STORE CREDIT

Items purchased online from Little Gecko can be returned for a store credit (coupon) – subject to the following conditions:

  • Returned items must be received by Little Gecko within 14 days of purchase.
  • Returned items must be unused, unwashed and have all original labels/tags attached.
  • We do not accept returns on swimwear, underwear, socks, opened bedding or jewellery for hygiene reasons; electronic items or items that require the use of batteries; or items purchased under the ‘SALE’ or 'LAST ONE DEALS' categories.
  • You are required to pay all costs associated with returning the items to Little Gecko and Little Gecko is also not liable for any loss or damage to the item during transit.
  • Refunds will be provided in the format of a coupon for use on the Little Gecko website, and are not transferable or redeemable in any other format.
  • Refunds are for the value of the exchanged items only. No refund will be given for the original freight costs.
  • As we may incur irrecoverable costs in relation to a transaction (such as but not limited to, merchant fees), we reserve the right to reduce the total amount refunded by $10.
If you wish to return an item for a store credit, please follow this process:
  1. Email customer service with the reason for your exchange, the items you wish to exchange and with the order/invoice number(s) for the order(s) on which you purchased the items being returned.
    You can see a list of your orders by logging into our website and going to 'My Account' 
  2. Post your items AND a printout of the above email to: Little Gecko – PO Box 111, Joondalup DC, WA 6919
  3. After inspecting your returned items, we will email you with the details of your coupon and how to redeem it.


For more information please contact customer service.
 
Thank you
The Little Gecko Team
Size Guide

The following charts show the approximate measurements (or alternate sizing scale) for clothing, shoes & hats. This information is a guide only.

CLOTHING

Size Height / Chest
12/18 Months H: 80-86cm
C: 49-51cm
18/24 Months H: 86-92cm
C: 51-53cm
2/3 Years H: 92-98cm
C: 53-55cm
3/4 Years H: 98-104cm
C: 55-57cm
4/5 Years H: 104-110cm
C: 57-59cm
5/6 Years H: 110-116cm
C: 59-61cm
6/7 Years H: 116-122cm
C: 61-63cm
7/8 Years H: 122-128cm
C: 63-67cm
8/9 Years H: 128-135cm
C: 67-69cm
9/10 Years H: 135-140cm
C: 69-73cm
10/11 Years H: 140-146cm
C: 73-75cm
11/12 Years H: 146-152cm
C: 75-79cm
12/13 Years H: 152-158cm
C: 79-83cm
13/14 Years H: 158-164cm
C: 83-85cm

 

SHOES

Size Euro
4 21
5 22
6 23
7 24
8 26
9 27
10 28
11 29
12 31
13 32
1 33
2 34
3 36
4 37
5 38

 

HATS

Size Circumference
1-4 Years 52cm
4-8 Years 53cm
8-12 Years 55cm
12-16 Years 56cm