Returns & Exchanges - Change of Mind
This section of our Returns & Exchanges Policy relates to change of mind:
REFUND
We DO NOT provide refunds if your order has been received correctly but you would like to make a change of some kind (such as changing size, changing style etc).
However, it may be possible to return the item for a store credit. See below.
STORE CREDIT
Select items may be returned for a store credit, subject to our prior approval and the following conditions:
- Only items pre-approved by Little Gecko can be returned for store credit;
- The returned items must be received back to Little Gecko within 14 days of purchase date;
- The returned items must be unused, unwashed, unopened and have all original labels/tags attached;
- You are required to pay all costs associated with returning the items to Little Gecko and Little Gecko is also not liable for any loss or damage during transit;
- Store credits are issued for the value of the returned items only. No credit will be given for the original freight costs; and
- As we may incur irrecoverable costs in relation to a transaction (such as but not limited to, merchant fees), we reserve the right to reduce the total amount reimbursed by up to $10 as a processing fee.
Note: Swimwear/underwear and opened bedding/décor items cannot be returned for store credit.
If you wish to return an item for store credit, please follow this process:
- Email customer service with the reason for your return, the item you wish to return and with the order/invoice number for your original order.
- Post your items AND a printout of the email from us confirming your approval to return for store credit to: Little Gecko – PO Box 111, Joondalup DC, WA 6919
- After confirming your returned items comply with store credit requirements, we will email you to confirm that your store credit has been processed.
Note: The order/invoice number is included on all order and shipping emails sent to you. Where you did not checkout as a guest, you can also see a list of your orders by logging into our website and going to 'My Account'.
Thank you
The Little Gecko Team