This section of our Returns & Exchanges Policy relates to faulty items:
FAULTY ITEMS
We try our best to check all products for faults prior to despatch, however, if you discover that a product is faulty, we will repair, replace or refund that item at our choice subject to the nature of the fault:
Note: In certain situations, you may also be asked to destroy the faulty item (such as cutting it into pieces) and to provide additional photographic evidence of this.
If you receive a faulty item, please follow this process:
Please report it to us within 7 days of the purchase date by sending an email to: customer service. On your email please include the following:
Note: The order/invoice number is included on all order and shipping emails sent to you. Where you did not checkout as a guest, you can also see a list of your orders by logging into our website and going to 'My Account'.
Thank you
The Little Gecko Team